Camping World Customer Service Agent (FT) - Extended Service Plans in Englewood, Colorado
Camping World and Good Sam are the world's largest RV dealership and outdoor retailer. We provide a fantastic opportunity to hone your skills and become a true partner in helping us grow our company. The purpose of this position is to support the Extended Service Plan customer service center. The position is responsible for providing exceptional telephone service to our valued customers.
If you are ready to put your experience to the test and have fun with a growing company, then check us out! Camping World and Good Sam are the world's largest RV dealership and outdoor retailer. We provide a fantastic opportunity to hone your skills and become a true partner in helping us grow our company. Camping World is looking for a Customer Service Agent.
Essential Job Functions:
Provide customer conflict resolution while supporting company goals and maintaining profitability
Resolve customer inquiries/issues; in-bound calls, e-mail, and written correspondence
Assist with customer resolution within the parameters of defined business rules and standard operational procedures
Product Sales training- learn extensive RV & Camping product line and apply knowledge to support customer inquiries
Interface with vendors, department managers, dealership managers and Merchandise buyers in response to customer inquiries, complaints or to report deficiencies and/or issues
Provide feedback to respective areas on customer response to marketing campaigns, product deficiencies, process issues and recurring complaints
Essential Job Skills:
Past professional experience and accomplished employment history (has maintained long term employment with one or more previous employers)
Strong communication and problem solving skills and can make quick decisions in a high paced environment.
Basic writing and grammar skills necessary to draft fax, e-mail, or written correspondence to customers, freight companies, and company Managers.
Ability and desire to learn extensive camping and RV product line in customer centric, sales-focused environment.
Basic computer skills-knowledge of Microsoft applications is a plus
High school education and two years of customer service and/or sales experience; or one to two years related experience.
We promote a drug-free work environment. Competitive pay, based on experience.
We don't just accept diversity -- we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside -- and not simply check -- the box.
Equal Opportunity Employer Minority/Female/Disability/Veteran