Camping World Warranty Clerk in Island Lake, Illinois
The outdoors is a big place and just as it offers endless adventures, so does our company.
Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 1,900 bays and over 1,600 technicians on staff; over 100 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!
Essential Job Functions:
Fosters and maintains excellent relations between customers and store
Answers incoming telephone calls and responds in a courteous and professional manner
Assists service advisor in scheduling service appointments according to scheduling policies
Greets all incoming customers in a professional and courteous manner
Assists service advisors in write up of incoming customers work orders
Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
Fills in as needed as service dispatcher
Participates in training as prescribed by management
Assists technicians as needed with diagnosis, authorization or repairs
Follows up on open work orders as per policy of dealership
Follows all rules, regulations and laws with regard to moving dealership owned or customer's units
Maintains a clean and safe work environment.
Acknowledges all guidelines and policies as described in company policy handbook.
Maintains a safe work area for customers and coworkers
May cross train to perform other duties
Essential Job Skills:
High School Diploma or equivalent preferred
One year of RV experience preferred but not required
Strong computer skills
Working knowledge proper and safe use of equipment
Excellent organizational/sequencing skills
Working knowledge of activities, methods, procedures and policies of the Service Department
General knowledge of product installation activities
Valid Driver's License may be required
Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
Ability to accept additional tasks, duties and/or direction from management
Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
We promote a drug-free work environment.
Competitive pay, based on experience.
We don't just accept diversity -- we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside -- and not simply check -- the box.
Equal Opportunity Employer Minority/Female/Disability/Veteran